Shipping & Withdrawals

Where cards ship from

Sealed does not keep cards in its own inventory. When you ask for a card to be shipped, Sealed buys that card from its supplier, and the supplier ships it straight to you. Shop items work the same way: merchandise is made to order by a print partner, and accessories are shipped by a supplier.

Shipping a card from your vault

• You can ask for up to 20 cards at a time. A card that is listed, at auction, in a trade or expired has to be free first.
• We ship to addresses in the United States only.
• You pay shipping and handling by card, in dollars, not from your Seals or Cash. Shipping is the supplier's own postage rate; handling covers what it costs Sealed to have the order fulfilled, mainly the sales tax the supplier charges Sealed. We add no markup to either.
• You see both amounts and the total before you pay. The quote is a fixed price, good for 15 minutes, and you never pay more than you were quoted.
• You can cancel until you pay. Once paid, a request can't be canceled, and if we can't fulfill it, the cards go back to your vault and the shipping and handling is refunded to your card.
• When a card ships, the carrier and tracking number appear in your vault. Cards from the same supplier travel together in one parcel.

If something goes wrong

• Wrong or damaged card: tell us within 7 days of delivery, with photos of the card and the parcel. We send a prepaid return label; ship the card back within 7 days of getting it.
• Lost parcel: if it hasn't arrived 7 days after its latest estimated delivery date, tell us within 21 days of that date. Nothing needs to be returned.
• What we do: we replace the card with another copy of the same card at the same grade and ship it free. If no copy can be found, we pay you 100% of the card's market value on the day you reported it, in Seals or Cash as you choose (Seals only for a card from a free pack), and refund the shipping and handling for that card.
• There are no returns because you changed your mind, and once tracking shows a parcel delivered to your address, it is your responsibility.

The full rules are in section 7.7 of the Terms. Report a problem through Support.

Shop orders

Shop orders are paid in Seals, shipping included, and ship within the United States only. An order with both merchandise and accessories arrives as two packages. Merchandise is made to order, so it can't be returned for a change of mind; if an item arrives faulty, damaged or wrong, tell us within 30 days of delivery and we will replace it or refund you in Seals. Unopened accessories can be returned within 30 days for a refund in Seals. Delivery dates are estimates from the maker or carrier. See section 27 of the Terms.

Withdrawing Cash

• Cash is paid to your bank through Stripe. Before your first withdrawal, Stripe collects your identity, tax information and bank details directly; Sealed never sees or stores them.
• Cash from a sale can be withdrawn 14 days after the sale. The minimum is $20.00, the most in any 24 hours is $2,000.00, and a withdrawal of $500.00 or more is reviewed by a person before it is sent.
• Sealed charges no fee to withdraw. Seals can't be withdrawn or turned into Cash.

See section 5 of the Terms.